Privacy policy

Last updated: October 8, 2026

NOVAHIVES-US LLC, trading as Club Très Sérieux (“we,” “us,” or “our”), operates clubtresserieux.com. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, place an order, or contact us.

For activities we control, NOVAHIVES-US LLC is responsible for the processing of your personal information.

Information We Collect

Depending on how you interact with us, we may collect:

  • Contact information, including your name, email address, telephone number, and shipping and billing addresses.

  • Order information, including purchased items, sizes, colors, payment status, and return or cancellation records.

  • Account information, if you create a customer account.

  • Communications, including customer service messages and information you provide when requesting assistance.

  • Technical and browsing information, including IP address, browser and device information, cookie identifiers, pages viewed, and interactions with our website.

  • Marketing preferences, including newsletter subscriptions and privacy choices.

Payments are handled through the payment providers available at checkout. We receive transaction information needed to manage your order; payment providers handle full payment credentials under their own security and privacy practices.

How We Use Information

We use personal information to:

  • Process payments and fulfill orders.

  • Manage preorders, shipping, cancellations, returns, and refunds.

  • Send order confirmations, tracking information, and service updates.

  • Respond to questions and provide customer support.

  • Operate, secure, and improve our website.

  • Detect fraud and prevent misuse.

  • Maintain business records and meet legal obligations.

  • Send marketing messages where permitted.

  • Analyze website performance and measure or personalize advertising, subject to applicable privacy choices.

Legal Bases Where Required

Where applicable law requires a legal basis, we rely on:

  • Performance of a contract to process purchases and provide related services.

  • Legal obligations for required records and compliance.

  • Legitimate interests for appropriate business operations, security, fraud prevention, and service improvement, subject to your rights.

  • Consent for activities that require it, including certain cookies, advertising technologies, and marketing communications.

You may withdraw consent at any time. Withdrawal does not affect processing lawfully carried out before withdrawal.

Service Providers and Disclosures

Our store is hosted on Shopify. We disclose information as necessary to providers supporting our business, including payment processors, manufacturing and fulfillment partners, shipping carriers, customer support services, and technology providers.

Depending on the services enabled on our store, these providers may include Shopify Payments, PayPal, email marketing services, Google Analytics, Meta advertising tools, and TikTok advertising tools.

A service is not used merely because it is listed here. Collection and disclosure through an optional integration occur only when that integration is enabled and subject to applicable consent or opt-out requirements.

We may also disclose information to comply with lawful requests, protect legal rights, prevent fraud, or complete a business transaction such as a merger or acquisition, subject to applicable safeguards.

Some providers act as independent controllers for certain activities and publish their own privacy policies.

Cookies, Analytics, and Advertising

We use essential technologies to support functions such as shopping carts, checkout, and website security.

When enabled, optional analytics and advertising technologies may collect browsing activity and device identifiers to measure performance, attribute purchases, and support personalized advertising.

Where required, we obtain consent before activating nonessential technologies. You may manage your choices through the website’s privacy controls, where available, or contact us.

Disclosures to advertising providers may constitute a “sale,” “sharing,” or “targeted advertising” under certain privacy laws, even when no money is exchanged for the information.

Where applicable, you may opt out through our privacy controls or by contacting us. We honor legally applicable browser-based opt-out signals, including Global Privacy Control, where required.

Shopify’s privacy information and privacy request portal are available at https://privacy.shopify.com.

Marketing Communications

You may unsubscribe from marketing emails using the unsubscribe link in those messages or by contacting us.

Unsubscribing from marketing does not stop necessary order or service communications.

International Processing

We operate from the United States and use providers that may process information in other countries, including countries involved in manufacturing and fulfillment.

Where applicable law requires protections for international transfers, appropriate transfer mechanisms must apply, such as approved contractual safeguards or an applicable adequacy framework. Contact us for information about safeguards relevant to your data.

Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer support, legal recordkeeping, fraud prevention, and dispute resolution.

Retention depends on the type of information, our legal obligations, and whether it remains necessary for an ongoing business purpose.

Your Rights

Depending on your location and applicable law, you may have rights to:

  • Access or obtain a copy of your information.

  • Correct inaccurate information.

  • Request deletion.

  • Restrict or object to certain processing.

  • Receive certain information in a portable format.

  • Withdraw consent.

  • Opt out of applicable sale, sharing, or targeted advertising.

  • Appeal a decision concerning a privacy request.

  • Complain to your local data protection authority.

To exercise your rights, email support@clubtresserieux.com. We may need proportionate information to verify your identity. Authorized agents may submit requests where permitted by law.

We respond within applicable legal deadlines and do not unlawfully discriminate against you for exercising your rights.

Children

Our store is intended for a general adult audience and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided information to us, contact us so we can investigate and take appropriate action.

Security

We use reasonable safeguards designed to protect personal information. No website, transmission method, or storage system can guarantee absolute security.

Changes

We may update this policy to reflect changes in our practices or legal requirements. We will update the date above and provide additional notice where required.

Contact

NOVAHIVES-US LLC
Club Très Sérieux
Texas 75002, United States
support@clubtresserieux.com