Shipping policy

Last updated: October 8, 2026

This Shipping Policy applies to orders placed at clubtresserieux.com, operated by NOVAHIVES-US LLC, trading as Club Très Sérieux.

Free Standard Shipping

Standard shipping is free on all orders to supported destinations. No minimum purchase is required.

Destinations

We ship to selected countries internationally, including the United States. We do not currently serve every country or address.

Available destinations are shown at checkout. If your destination cannot be selected, contact support@clubtresserieux.com before ordering.

Preorders

Our first collection is available by preorder only, with limited quantities.

Shipping begins November 1, 2026. Orders will be dispatched progressively; this date does not mean every order will ship on November 1.

Any more specific dispatch timeframe shown on your product page, at checkout, or in your order confirmation applies to your order.

The preorder waiting period is separate from the delivery estimates below.

Estimated Delivery After Dispatch

  • United States: 5–8 days.

  • Other supported international destinations: 7–14 days.

These are estimated transit times after your order ships, not from the date you place your order. Actual delivery may vary by destination, carrier conditions, and peak-season demand.

Unless expressly stated otherwise at checkout, estimates are expressed in calendar days.

Order Updates and Tracking

We will send a shipping confirmation and tracking information when your order is dispatched and tracking is available.

If tracking has not updated or your order has not arrived within the estimated timeframe, contact us with your order number.

Dispatch Delays

If we cannot dispatch your order within the promised timeframe, we will notify you and provide an updated timeframe.

You may accept the revised timeframe or cancel the unshipped order for a full refund. We will obtain any consent required by applicable law and refund unshipped orders when legally required.

Address Information

Please check your shipping address before completing checkout.

If you notice an error, contact us immediately. We will try to update the address before dispatch. Changes may no longer be possible after shipping.

Missing, Damaged, or Incorrect Deliveries

Contact us if your parcel appears lost, arrives damaged, or contains an incorrect item.

We will investigate with the fulfillment partner or carrier and arrange an appropriate remedy. A carrier scan does not automatically resolve a claim that an order was not received.

Your rights under applicable consumer law remain unaffected.

Cancellations and Returns

Preorders may be canceled for a full refund at any time before dispatch.

After delivery, you may request a free return within 14 calendar days of receipt, subject to our Return and Refund Policy and any additional statutory rights.

Contact

NOVAHIVES-US LLC
Club Très Sérieux
Texas 75002, United States
support@clubtresserieux.com