Cancellation policy
Last updated: 10/14/26
This policy explains how to cancel or change orders and subscriptions in our store. Orders and subscriptions are handled differently, so please read the section that applies to you.
Orders
Once your order is placed, our warehouse team starts preparing it for shipment right away, so please make any changes or cancellation requests within 60 minutes of placing your order. Subscription renewals are handled differently; see Subscriptions below.
To edit your order (for example, updating your shipping address or adding items), use the link in your confirmation email. This link is for order edits only, not cancellations.
To request an order cancellation, email us at support@greasil.com within the 60-minute window. We’ll do our best to cancel your order before it ships, but we can’t guarantee a cancellation, since orders move quickly once they reach the warehouse. If we’re able to cancel it, we’ll refund your original payment method. After 60 minutes, we may be unable to cancel or change your order.
If you enrolled in a subscription at checkout, it must be canceled separately. See the Subscriptions section below.
If you have an issue with your order once it arrives, please contact us at support@greasil.com and we’ll do our best to help.
Subscriptions
When you purchase a subscription, you’ll receive repeat deliveries at the frequency you select. Your payment method is stored securely and charged for each delivery. Your subscription renews automatically at the frequency you selected and the renewal price shown at checkout until you cancel. We’ll email you before any price change.
Canceling an individual order does not cancel your subscription or stop future shipments. To stop future orders, you need to cancel your subscription.
You can cancel, skip, swap, or update your subscription at any time, email us at support@greasil.com to request assistance.
You’ll get an email confirming your cancellation.
Timing: To avoid being charged for your next shipment, cancel or modify your subscription by 11:59 p.m. ET on the day before your renewal date. Canceling your subscription stops future renewals only and does not cancel an order that has already been placed. If a renewal order has already been placed, email us at support@greasil.com within the 60-minute window. We’ll do our best to cancel your order before it ships, but we can’t guarantee a cancellation. Otherwise, our 90-day money-back guarantee applies.
Skipping: If you’re fully stocked and just need a break, you can skip a delivery or change your delivery date from the same page instead of canceling.
Need Help?
Email us at support@greasil.com and our team will be glad to help.